Shipping
Orders are processed immediately and usually ship within 24 hours, unless the product page says otherwise. Orders placed on Friday, Saturday or Sunday are normally shipped the following Monday. If anything delays your order, we'll email you.
All instruments ship from our shop in Vancouver. All customer service related issues, as well as returns and exchanges will be handled by our office in Vancouver, BC.
We ship to both Canada and US:
1. Canada: Expedited Mail: 7-10 business days estimated delivery time - $65
2. US: Priority Mail: 5-10 business days estimated delivery time - $85
Note: Shipping is shown on every product page, so you know the full cost before you add anything to your cart. Instruments ship anywhere in Canada starting at $65; bows, cases and accessories cost less.
Every parcel is tracked and includes $100 of coverage. If you'd like your instrument insured for its full value, we'll arrange that with you after your order — just ask.
7-Day Home Trial
All our instruments come with a 7-day trial period. Take the violin home, play it, and bring it to your next lesson. Most players know within minutes whether an instrument is right for them — the week is so your teacher can agree.
You may return all items you purchased within 7 days of delivery for a full refund minus the shipping cost. The items must be in the same condition in which they were when received. The trial period begins on the day of delivery. If you purchased an instrument from our physical store, the trial period will start on the day of the purchase.
You should expect to receive your refund within two weeks of giving your package to the return shipping company. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1-2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item purchased online, simply login to your account, click on the "Orders" tab and then click the "Return Items?" link. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you need to return an item purchased from our physical store, you are welcome to bring the item back in person or ship it over to us (at your own cost).
Need to make a payment?
Make a secure online payment using a credit card or PayPal account.